Course Syllabus

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This instructor-led Executive Education course is presented by GetSmarter, an edX partner.

The ability to negotiate and resolve disagreements effectively is proving more vital than ever in an environment that has increasingly embraced remote working culture. These interpersonal skills are key to establishing strong relationships, achieving desirable outcomes in professional environments, and have timeless principles.

The University of Cape Town (UCT) Negotiation and Conflict Resolution online short course seeks to equip you with the tools and knowledge required to successfully and ethically settle differences and mediate workplace disputes. Over six weeks, you’ll identify the common causes of conflict, discover dispute resolution mechanisms, and explore powerful communication techniques, all under the guidance of David Woolfrey, an accredited mediator and arbitrator with more than 20 years of experience in the negotiation field.

You’ll also learn how to apply your new insights to positively impact your organization, and you’ll have the opportunity to practice the skills you learn in live, online negotiation sessions with your classmates.

With a focus on enhancing core soft skills, this course is ideal for anyone who manages employee requests, expectations, and disputes. It’s especially suited to managers and other professionals seeking to advance their careers or improve their current role performance by boosting their persuasive impact and honing their ability to manage disputes. Individuals who would like to become more confident negotiators and communicators will find the content beneficial.

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